Last updated: 13 July 2026. This policy applies to sandylantern.com and direct communications with Sandy Lantern.

1. Who we are

Sandy Lantern is operated by Sandy Lantern Hospitality S.A., Rua da Lanterna Dourada 14, 8000-265 Faro, Portugal. References to “we”, “our”, “us” or “the resort” mean Sandy Lantern Hospitality S.A. This policy explains how we process personal information relating to website visitors, prospective guests, event organisers, suppliers, business partners and people who contact our team.

We aim to collect only information that is relevant to a clear guest-service, security or legal purpose. We do not sell personal information and do not use this website to make automated decisions that have legal or similarly significant effects.

2. Information you provide

You may provide information when submitting a contact form, sending an email, asking about suites, dining, entertainment, accessibility, private events, partnerships or privacy rights. This may include your name, email address, telephone number, organisation, preferred contact method, message content and any additional information you choose to provide.

Please do not submit payment-card numbers, identity documents, medical records or other highly sensitive information through a general web form. If such information is legitimately required, we will aim to provide a more suitable channel.

3. Technical records

Our hosting and security systems may process limited technical records required to deliver the website and prevent abuse. These may include IP address, access time, requested page, browser type, operating system, referring page, device category and server response details.

These records are used for technical administration, diagnostics, cybersecurity, fraud prevention and aggregate service review. We do not normally seek to identify a person from routine server logs unless reasonably necessary to investigate malicious activity, comply with law or protect guests, staff and systems.

4. Purposes and legal grounds

We may process personal information to answer enquiries, discuss stays or private events, provide requested resort information, manage professional relationships, maintain security, improve service quality, comply with legal duties and establish or defend legal claims.

Depending on the circumstances, processing may rely on consent, steps requested before a contract, performance of a contract, compliance with a legal obligation or our legitimate interests in operating a secure, responsive and professionally managed hospitality business.

5. Service providers and disclosures

Information may be shared with selected providers supporting hosting, email, cybersecurity, technical maintenance, professional advice and customer-service administration. Providers are expected to process information only for the contracted purpose and apply suitable confidentiality and security measures.

We may also disclose information where required by law, in response to a lawful authority request, to prevent fraud or serious harm, or as part of a legitimate corporate transaction subject to appropriate safeguards.

6. International transfers

Some service providers may process information outside the European Economic Area. Where required, we use recognised transfer safeguards such as adequacy decisions, approved contractual clauses or another lawful mechanism. Additional protections may be applied depending on the information and destination.

7. Retention

Routine enquiries are generally retained for up to twenty-four months after the last meaningful interaction. Contractual, accounting, legal, security or incident-related records may be kept longer where required by law or legitimate business need. Security logs are usually retained for shorter periods unless an investigation requires preservation.

8. Security

We use proportionate measures designed to reduce accidental loss, misuse, alteration, unauthorised access or disclosure. Measures may include encrypted transport, restricted administration, monitoring, supplier review, staff confidentiality obligations and backup procedures. No internet service can guarantee absolute security, but we review safeguards and respond to identified risks.

9. Your rights

Depending on applicable law, you may have rights to access personal information, correct inaccuracies, request deletion, restrict processing, object to certain uses, receive portable information and withdraw consent. You may also complain to a competent data protection authority. Requests can be submitted through the Contact page, and reasonable identity verification may be required.

10. Children and updates

Gaming-related content and casino services described on this website are intended for adults who satisfy legal age requirements. We do not knowingly request personal information from children. We may revise this policy to reflect legal, technical or operational changes. Questions may be addressed to our Privacy Coordinator at the registered office.

This website is designed to function without advertising cookies, cross-site tracking pixels or behavioural profiling scripts.

1. Cookie approach

Sandy Lantern aims to maintain a low-data website. Essential technical storage may be used by the hosting environment to secure requests, prevent abuse, balance traffic or preserve a user-requested session. Such storage is not used to create advertising profiles.

Cookies are small text files stored by a browser. Similar technologies can include local storage, tags and server-side identifiers. Essential technologies support security or a function specifically requested by the visitor. If optional analytics or preference tools are introduced, this page will be updated and applicable consent rules will be followed before deployment.

2. Browser controls

Visitors can delete or block cookies through browser settings. This informational website is intended to remain usable without optional tracking. Blocking all cookies may affect security or functionality on websites generally, so users should review the current controls offered by their browser.

3. GDPR and EEA rights

For individuals in the European Economic Area and comparable jurisdictions, we process personal information according to principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and accountability.

Applicable rights may include access, correction, deletion, restriction, portability, objection and withdrawal of consent. We aim to respond within the timeframe required by law. Where an extension is legally permitted for complex or multiple requests, we will explain the reason.

4. California disclosures

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These may include rights to know, request deletion or correction, receive information about disclosures and opt out of certain selling or sharing of personal information.

Sandy Lantern does not sell personal information and does not share personal information through this website for cross-context behavioural advertising. We do not discriminate against individuals for exercising applicable privacy rights.

5. Categories of information

During the preceding twelve months, we may have collected identifiers such as name, email address, telephone number and IP address; internet activity such as page requests and browser details; professional information supplied in business communications; and message content voluntarily submitted.

Sources include the individual, an authorised representative, routine server logs and providers supporting website operation. Information may be used for customer service, accommodation and event discussions, security, legal compliance, internal administration and service improvement.

6. Disclosures and preference signals

Information may be disclosed to service providers, professional advisers, public authorities where lawfully required or parties involved in a legitimate corporate transaction. Personal information is not sold for monetary consideration. Where a recognised opt-out preference signal such as Global Privacy Control is legally applicable, we will seek to honour it for covered processing.

7. Requests

Privacy requests may be submitted through the Contact page. Please describe the request and identify the relevant jurisdiction. We may ask for reasonable verification or evidence of authority where an authorised agent acts for another person.

A resort inspired by lantern light across warm sand

Sandy Lantern was conceived around the atmosphere of a coastal desert evening: soft dunes, low garden walls, shaded courtyards and lanterns beginning to glow as the air cools. The concept combines the calm of a retreat with the energy of a sophisticated night-time resort.

The resort is operated by Sandy Lantern Hospitality S.A., a privately managed European hospitality company focused on accommodation, dining, entertainment, wellness and responsible adult gaming. Our registered office is Rua da Lanterna Dourada 14, 8000-265 Faro, Portugal.

Our approach to luxury

For Sandy Lantern, luxury means warmth, clarity and a sense of discovery. Guests should understand where to go, how a service works and what to expect. Staff should be attentive without becoming formal. Restaurants should feel individual. Suites should be quiet and practical. Gaming should be transparent, supervised and supported by visible responsible-play tools.

This philosophy shapes the architecture and operations. The arrival court is shaded and calm. The casino floor is divided into legible districts. Dining venues have distinct kitchens and identities. The theatre has its own approach and foyer. Responsible-play information is positioned where guests can use it without unnecessary ceremony.

Design language

The palette combines burnt umber, amber, pale sand, muted sage and smoked bronze. Curved forms reference dunes, wind-carved stone and lantern frames without becoming literal decoration. Lighting is central to the resort’s character, moving from daylight filtered through screens into warm pools of evening illumination.

Durability is treated as part of sustainability. Materials are selected to age well, lighting is energy efficient, fixtures are water conscious and menus are planned to reduce unnecessary waste through seasonal purchasing and careful preparation.

Service culture

Our service culture is guided by attentiveness, clarity and respect. Attentiveness means anticipating practical needs without making assumptions. Clarity means prices, schedules, rules and eligibility requirements are communicated plainly. Respect means every guest is treated consistently, including when age, identity, safety or responsible-gambling procedures must be enforced.

Community and responsibility

Sandy Lantern aims to work with qualified local producers, craftspeople, performers and technical teams. We also recognise the social responsibilities associated with casino entertainment. Age verification, staff training, self-exclusion information, spending controls and access to independent support are central to the operating model.

For press, partnership or corporate enquiries, use the Contact page. For safer-gambling information, visit our Responsible Gambling page.

Effective date: 13 July 2026. By using this website, you agree to these terms.

1. Informational purpose

This website provides general information about Sandy Lantern, including accommodation, dining, entertainment, gaming, wellness and responsible-play measures. It is not a binding offer, reservation confirmation or guarantee of availability. Prices, menus, schedules, event programmes, game counts and table limits may change and should be confirmed directly before travel or purchase.

2. Adult audience

Casino-related content is intended only for adults who meet the legal minimum age in the relevant jurisdiction. Website access does not establish eligibility to enter gaming areas or participate in regulated gambling. Government-issued photographic identification may be required.

3. Acceptable use

You may use this site for lawful information purposes. You must not interfere with security, attempt unauthorised access, introduce malicious code, overload the service, impersonate another person, submit unlawful or deceptive material, or use automated extraction in a way that disrupts normal operation.

4. Intellectual property

The website design, text, brand names, logos, symbols and original materials are owned by or licensed to Sandy Lantern Hospitality S.A. They are protected by applicable intellectual property law. Personal viewing and reasonable printing are permitted. Wider reproduction, modification, commercial reuse or distribution requires written permission unless mandatory law provides otherwise.

5. Third-party information

References to transport providers, performers, independent support organisations or other third parties do not mean we control their services. Third-party schedules, terms, privacy practices and availability are determined by those organisations.

6. Accuracy and availability

We aim to keep information current, but errors, omissions or interruptions may occur. The website is provided on an “as available” basis to the extent permitted by law. We may update, suspend or remove content without notice. Nothing in these terms excludes rights that cannot legally be excluded.

7. Liability

To the maximum extent permitted by law, Sandy Lantern Hospitality S.A. is not liable for indirect, incidental, special or consequential loss arising solely from use of or inability to use this informational website. This limitation does not apply to fraud or liability that cannot legally be restricted.

8. Communications and law

Messages sent through the contact form should be accurate, lawful and respectful. Submission does not create a reservation, agency, employment relationship, partnership or confidential advisory relationship. These terms are governed by Portuguese law, without prejudice to mandatory consumer rights that may apply elsewhere.

9. Changes

We may revise these terms where the website, business or legal requirements change. The effective date identifies the current version. Continued use after publication of an update constitutes acceptance to the extent permitted by law.

18+ only. Gambling is paid entertainment, not a reliable way to make money or solve financial problems.

1. Our commitment

Sandy Lantern is committed to adult gaming in an environment that supports informed choice, transparent rules and early access to help. Gambling can be enjoyable for many guests, but it can also become harmful. Responsible operation therefore requires visible information, trained staff, practical controls and respectful support.

2. Plan before playing

Set a clear money and time limit before entering the gaming area. The budget should come only from disposable entertainment funds after essential expenses such as housing, food, transport, debt payments and savings are covered. Never borrow money to gamble and never increase the budget in an attempt to recover losses.

Take regular breaks. Avoid gambling when tired, distressed, intoxicated or under pressure. Keep access to additional funds limited. Where available, use spending, time or loss controls and set them during a calm moment rather than while actively playing.

3. Warning signs

Possible warning signs include spending more than planned, chasing losses, hiding gambling from family or colleagues, borrowing money, missing work or obligations, feeling restless when not gambling, using gambling to escape difficult emotions, or experiencing conflict about time and money.

A single sign does not necessarily establish a disorder, but repeated patterns should be taken seriously. Stopping early and speaking with someone is usually easier than waiting for the situation to become more severe.

4. Cooling-off and self-exclusion

Guests may request information about cooling-off periods or self-exclusion, subject to local law and venue procedures. Self-exclusion is a formal commitment not to enter or use specified gaming services for a defined period. Staff can explain identity requirements, duration, scope and reinstatement conditions.

Anyone using self-exclusion should also consider financial controls, account blocking where available and independent support.

5. Protecting minors

Gaming is limited to adults who satisfy legal age requirements. Identification may be requested even where a person appears older than the minimum age. Adults should not leave gambling accounts, devices, payment methods or gaming materials accessible to minors.

6. Understanding chance

Casino games include a mathematical house advantage. Short-term results are random and previous outcomes do not determine the next independent event. A sequence of losses does not make a win “due,” and a sequence of wins does not remove risk. Systems, rituals and lucky objects cannot change the mathematics of the game.

7. Independent support

Support may be available through national gambling helplines, public health services, addiction counselling organisations, financial advice charities and peer-support groups. Because services vary by location, guests should use recognised providers in their country of residence. In an immediate mental-health crisis or where there is a risk of self-harm, contact local emergency services without delay.

8. Personal check-in

• Am I spending only money I can comfortably lose?
• Have I stayed within the limits I set before playing?
• Would I feel comfortable telling someone close to me what I spent?
• Am I playing for entertainment rather than to escape stress or recover losses?
• Can I stop now without feeling compelled to continue?

If any answer causes concern, stop playing, leave the gaming area and speak with a trained staff member or independent support service.